FAC First Citizens Status - First Citizens - FAC MERCHANT NOTIFICATION

First Citizens - FAC MERCHANT NOTIFICATION - PROCESSING OUTAGE

Incident Report for FAC First Citizens

Resolved

This incident has been resolved.

Posted Feb 15, 2024 - 00:31 UTC

Update

We are continuing to investigate this issue.

Posted Feb 15, 2024 - 00:31 UTC

Investigating

To our valued clients,

We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.

At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.

The underlying issue is currently being investigated.

DC1- FCB Processor Test at : is DOWN 5:54:31 PM
SENTRY-FCB-TEST&ResponseCode=2&ReasonCode=39&ReasonCodeDesc=Issuer or Switch not available. Please try again later.&OriginalResponseCode=91

We will advise you once we’ve received confirmation that ability to process transactions has been restored.

Posted Feb 14, 2024 - 22:03 UTC

This incident affected: First Citizens Outage Merchants.