We would like to advise you that there is currently an issue which is affecting transaction processing through First Citizens Bank.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
URGENT - Too many errors received from FirstCitizens Threshold: 15 Alert timeframe: 10 minutes 2/14/2024 4:34:41 PM to 2/14/2024 4:44:41 PM The Alert was generated by the following transaction data: Total Count 33 Additional details: i039_resp_cd Message Count 91 33
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Posted Feb 14, 2024 - 20:54 UTC
This incident affected: First Citizens Outage Merchants.